Statement: Half of the Managers in UK industry do not know the details of the processes their businesses rely upon!

Can I relate to any of this?

Before you disagree too violently, just consider a likely situation. You are a departmental manager in a medium sized manufacturing organisation. Yes, you know in some detail what goes on in your department. You know how many staff you employ; you know the volumes of product you produce and the production and transfer costs. So far, so good. But do you know all the detailed incoming information and material flows?

• Do you know if there are constraints in your processes?
• Who tells you of shortcomings within your department?

Most managers will be able to point at shortcomings in other departments. How often do you hear about the trouble with Sales not getting the orders right, or Shipping being slow in getting the goods to the Customer?

Have I touched a raw nerve here?

This never happens in my business!

Or what about the manager of a service company who relies on field repair staff to generate income. Does he consider better product training for his staff, which has to happen off the job, or does he tell them to drive faster and work harder to cover more calls per day? Or is the spare parts organisation not meeting their Service Level Agreement and this is leading to the loss of revenue?

It happens, we've been there and we've done that. Blame is a human weakness and the faster things happen the more the blame culture is called into play.

What can I do about it?

Now, take a step back from your daily grind and picture the benefits of a better perspective of the job and of the organisation. With a clearer, sharper and a bigger picture you can easily see the benefits to your business: fewer hold-ups, lower stock holding, better control of the business cycle, the ability to pin-point the friction areas and get the system moving smoothly again.

"Now that's what I call a smooth operation!"
"Why did we not do this a long time ago?"
"That's a few percentage points off the cost of sale."

Yes, it is possible and it's not difficult.

Can anyone help me? YES!

What PDT can bring to your business is perspective. We can enable you and your fellow managers to see more clearly and control more nearly - to paraphrase a well-known phrase.

We will require some investment from you of your time. We don't have crystal balls - well, not yet - so we will need to understand the details of your business directly from you and your staff.
Nobody knows your business better than you do. BUT we guarantee you will know it better when we have completed our work.

PDT will present you with a 'road map' of your business, all of it or just a part that you select. We will be able to demonstrate the data passing through your business and the interfaces that form the links between the sections and divisions of the company.

We can show you how the decisions that you make will affect the flows within the company and allow you to better understand the constraints that operate on all businesses. The result will be the ability to plan for a smoother operation, with better balance all along the way.

Our work will give you a new perspective on your business and one that you can use into the future to keep your business best able to deliver value to your customers and best able to respond to the changing pressures of the modern business world.